Passionate newbie navigating the exciting world of virtual assistant. Eager to learn, grow, and connect with like-minded professionals. Let's embark on this journey together!

Atticus Solutions February 2024 - August 2025
Product Specialist
Handling at least minimum 50 cases per day via email or Live Chat.
Teaching customers how to use the Kit platform.
Communicating with the team via Slack and occasional Zoom video meetings.
Attending weekly or monthly team meetings.
Working remotely from anywhere in the world!
Collaborate with Customer Success, Engineering, Marketing and Product teams.

Everise Philippines Ltd. January 2023 - January 2024
Customer Care Associate
Customer support in a healthcare account involves assisting patients in ordering their medication and
insurance claims, while ensuring compliance with privacy regulations. It also includes supporting healthcare
providers with technical issues, coordinating care, and resolving urgent concerns. The role demands strong
communication, empathy, and adherence to confidentiality to effectively manage sensitive health information
and provide quality care.

Facebook Ads 2020 - 2022
Freelancer
I have a friend who used to run a business, and I learned valuable Facebook ads skills from working with them.
It was a great hands-on experience that taught me a lot about digital marketing.
•Audience Targeting
•Ad Formats
•Ad Placements
•Budgeting and Bidding
•Ad Performance and Analytics

Skills
Facebook Ads
Shopify
Gorgias
Email/Chat Support
Zendesk
UPS
Google Workspace
Retool