Hi,

I hope everyone is great.

I am Lyka Jean Boco, 23 years old from Philippines. I used to work in different fields both on site and remote jobs. I am excited to seek for anothe ropportunity to help one another to grow by sharing my knowledge through out the years of working.

SKILLS & QUALIFICATIONS:

Has the basic skills and knowledge about Accounting Related Works and Microsoft Office.
Honest, Hardworking, and Responsible individual with the interpersonal communications skills to work at all levels of organization. Also, can help the organization and business smoothly, effectively, and efficiently.
Sales and Financial Specialist
Identity and Security Certified Specialist
Trainable and Flexible person
Can communicate well using standard American English. Certified Global Communication using Standard American English.
Computer Literate
Works with dedication
Can help achieve the goal and objective of the company

WORK EXPERIENCE:

Tumalalud Multi-Purpose Cooperative

Bookkeeping and Accounting
Brgy, Poblacion Proper, Mambusao, Capiz, 5807
📅 November 2018 – November 2019

Recording day-to-day financial transactions and completing the posting process
Verifying that transactions are recorded in the correct day book, suppliers ledger, customer ledger, and general ledger
Bringing the books to the trial balance stage
Enter data, maintain records, and create reports and financial statements
Process accounts receivable/payable and handle payroll in a timely manner

EPerformax Contact Center & BPO

📅 February 28, 2021 – December 15, 2023
Pueblo de Panay, Brgy. Lawa-an, Roxas City, Capiz, 5800

PayPal United States

Customer Service Representative – Identity and Security
📅 February 28, 2021 – November 30, 2022

Respond to customer inquiries and concerns via phone in a professional and timely manner
Provide information about the Fraud report
Doing a risk review for the third-party access on their account
Assist customers with filing for a dispute case for unauthorized transactions on their account
Efficiently govern customer accounts, update vital account information, and implement service modifications
Provide prompt and professional responses to customer inquiries and concerns via various communication channels such as phone, email, or chat

PayPal United Kingdom

Sales and Outbound Upselling Call Representative
📅 December 1, 2022 – December 15, 2023

Provide prompt and professional responses to customer inquiries and concerns via Live Chat
Provide information about Pay in 3 products
Respond to customer inquiries and concerns via phone in a professional and timely manner
Conduct routine evaluations of qualified account holders
Utilized outbound calling tactics to successfully generate an extensive client base for the business
Using s to provide information about product features, prices, etc., and present their benefits
Ask pertinent questions to understand the customer’s requirements
Persuade the customer to buy by demonstrating how merchandise or services meet their needs

Westlake Financial

📅 December 20, 2022 – June 12, 2024
Westlake Village, California, United States of America, 91361

D.R.A Debt Relief Act

Cold Calling Sales Associate
📅 December 20, 2023 – June 12, 2024

Utilized cold calling tactics to successfully generate an extensive client base for the business
Engaged proactively with identified leads to understand their specific requirements, effectively qualifying them per set benchmarks
Performed comprehensive market research to identify potential leads in specific industry sectors
Cold calling people using a given phone directory to sell products or solicit donations
Using s to provide information about product features, prices, etc., and present their benefits
Ask pertinent questions to understand the customer’s requirements
Persuade the customer to buy by demonstrating how merchandise or services meet their needs

NowStaff VA Services OPC

📅 June 17, 2024 - September 28, 2024
Rm 636 6th Fl Cyber One Building, 11 Eastwood Ave. Bagumbayan, Quezon City, QC 1110
Virtual Assistant for Insurance Account

iThrive

📅 September 30, 2024 - November 8, 2024
Brisbane, Australia
Virtual Hotel Reservationist

Vivid Money SA

📅 November 11, 2024 - January 5, 2025
Berlin, Germany
Customer Care Service - Live Chat and Email Support

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Banking

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Accounting, Auditing, Finances, Financial Analysis, Administrative Management

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